Obviously, as we are all about aggressive making of recreation, we want you to enjoy your purchase and interactions with GH Industries. However, we also need to you to understand that we are (regular sized) humans manning a very small ship on the dark sea of life, trying to stay afloat. We will do what we can to make it right (within reason).
How’s that for waffling and dramatic exposition? Can you tell we’ve been burned before? There’s always one or two people who have to go and ruin it for everyone. Please don’t be that person. That said…
All sales are considered final. If the goods you have ordered are defective or missing parts/pieces, please reach out to us at admin@geraldinehamburger.com. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange, but please still contact us so we have an opportunity to make it right.
As noted, ALL SALES ARE FINAL. If you have a defective item as shown through reasonable use (i.e., the goods are defective, not mistreated) we want to make it right and will replace the item or offer a full/partial refund.
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at MainSqueeze@GeraldineHamburger.com to get the process started.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
As noted, ALL SALES ARE FINAL. If something is wrong with your order, or missing, etc., please contact us at MainSqueeze@GeraldineHamburger.com so we can make it right.
Contact us at MainSqueeze@GeraldineHamburger.com for questions related to refunds and returns. Ultimately, we hope you are delighted with your item(s) and hope that you never have to visit this page.